4 PerspectivesJanuary 30, 2009

One Tire Too Many: An Unexpected Lesson in Trust

The story might be better if I could make it more dramatic, but tires aren’t all that exciting. My car had turned 5 and rolled past 45,000 miles, and there was little debate — I needed new ones. I braced myself for an expensive day, pulled into Sewell Lexus, and asked for four new tires. My unexpected lesson in trust came when my service rep suggested that wasn’t really what I needed.

One Tire Too Many

As you might imagine, I wasn’t in the mood to reconsider my need for tires, and my request hadn’t been ambiguous. But my longtime service advisor pushed, and I listened with patient annoyance. She explained that she’d be happy to sell More…

Categories: Communication, Education, Negotiation, Theory

1 PerspectiveJanuary 21, 2009

Why Should You Try a Decision Tree in Your Next Dispute?

We recently explored what decision trees are and how to create them in Decision Tree Analysis: The Basics. While it’s important to revisit the basics on occasion, it seems the biggest hurdle for decision trees isn’t teaching people that this tool is out there — it’s convincing mediators, lawyers and their clients to actually try them in the first place. Why should you?

From the client’s perspective there are two good reasons to use decision trees: better decisions and happier clients.

Do we take the case to trial, do we settle it, or do we do something in between? And what makes you think so? Clients have always looked to their lawyers for More…

Categories: Communication, Decision Trees, Miscellaneous, Settlement

1 PerspectiveDecember 5, 2008

Get to the Point, and Get It Across, with a Mediation Mind Map

A sample Mediation Mind Map, available in .pdf format here.

You’ve been there before. You’ve done your homework to prepare for the mediation, ready to engage over the issues in the case. A trial bag filled with critical notes, important documents, and detailed spreadsheets sits within arm’s reach. But the other side speaks first, and offers something insightful like: “My client’s Widgetmaster doesn’t work; since you made it, you owe us money.” Now it’s your turn.

Sometimes it takes a little more effort to untell a story than to tell it. In most disputes negotiation success depends on a command of the details, and in your next mediation the outcome may hinge on your mediator’s ability to remember those details on the fly. Do you have a way to get them across to your mediator before she meets alone with the other side? More…

Categories: Communication, Mediation, Miscellaneous

Add Your PerspectiveNovember 18, 2008

“Blink”: Why No One Starts with a Clean Slate

The call comes in from out of the blue.  You don’t know her;  it’s Jen Spaziano, and she represents the company your client is — or perhaps was — merging with.  Apparently there is a problem, and she is proposing to mediate before litigation.  Your fingers work the keyboard to figure out who she is while she’s still talking:  Skadden.  Partner.  Woman.  Pepperdine Law 1995, summa cum laude.  Boston College undergrad.  You begin to react.  Do you respond any differently than if the call came from Bill Adams?  Of course you do.

Blink:  One Professional Starts with a Clean Slate

In negotiation no one starts with a clean slate; we file that lawsuit, we walk into that conference room, or we place that call, and our identities are immediately revealed.   More…

Categories: Communication, Fundamentals, Negotiation, Strategy